To place your order by phone call us at:

1. North America (toll free): 1 866 237-9608
2. International calls: 1 705 445- 3505

To reach Customer Service directly about your existing order or with general questions about MendMeShopProducts:

1. Call: 1 705 445-3505
2. Email: Service@AidYourPain.com

Return Policy

All MendMeShop products come with a 60 Day Money Back Guarantee from date of purchase. If you are not satisfied with your purchase, simply return the item in good condition within 60 days. Please include original receipt for a full refund (less shipping/ handling). For overseas orders, this guarantee is extended to 75 days as shipping time can be longer.

To return a unit for a Full Refund

1. Call us before returning a product to receive complete return instructions.
   
   Toll Free Returns Line (Continental US)
   1-866-989-6431
   
   International Returns Line
   Canada +1-705-445-3505


2. Pack the product securely in a box. Include a copy of the original receipt OR the purchasers name, phone number and original shipping address inside the box.


3. Include all parts of the product in good condition to ensure you receive a full refund. A fee for any missing or damaged parts will be deducted from your refund.
   Only unopened bottles of ultrasound gel will be refunded. Do not include opened bottles in the box as they add to the cost of shipping.


4. On the outside of the box, write Canadian Goods Returning to Seller for Refund.


5. Send the parcel by regular mail from your post office. MendMeShop recommends that you insure the parcel, but it is not required.
   
   IMPORTANT: ONLY USE the United States Postal Service if mailing from the USA. From overseas, use the regular postal service.
   
   Parcels delivered by a courier service will be refused (i.e. FedEx or UPS) and returned to you at your expense.


6. On the customs declaration label you fill in at the post office, write Canadian goods returning to seller for refund in the "Description of Contents" section.
   
   Mail your parcel to:
   MendMeShop
   20 Sandford Fleming Road
   Collingwood, Ontario
   Canada
   L9Y 4V7


7. A refund will be issued for the purchase amount of the product (shipping charges are not refundable) when we receive the parcel. We will notify you when the refund has been processed.
   Note: The 3 Part Payment Fee is non-refundable.

To return a unit For Repair or Replacement, under the 1 year warranty.

All AidYourPain products come with an Automatic 1 Year Warranty against manufacturer defects from the date of purchase. If your product is defective please contact us for instructions on how to receive a replacement.

Toll Free Warranty Line (Continental US)
1-866-237-9608

International Warranty Line
Canada +1-705-445-3505



1. Pack the product securely in a box. Include a copy of the original receipt OR the purchasers name, phone number and original shipping address inside the box.
2. Include all original manufacturer's parts so the product can be tested for quality control purposes. Any part that is missing may not be included with the new product under the assumption replacement was not necessary.
3. On the outside of the box, write Returning for Warranty Replacement.
4. Send the parcel by regular mail from your post office. MendMeShop recommends that you insure the parcel, but it is not required.
   
   IMPORTANT: ONLY USE the United States Postal Service if mailing from the USA. From overseas, use the regular postal service. Parcels delivered by a courier service will be refused (i.e. FedEx or UPS) and returned to you at your expense.
5. On the customs declaration label you fill in at the post office, write Returning for Warranty Replacement in the "Description of Contents" section.
   
   Mail your parcel to:
   MendMeShop
   20 Sandford Fleming Road
   Collingwood, Ontario
   Canada
   L9Y 4V7
6. Record your Customs Declaration Number before sending the parcel and call us to have a replacement unit sent out. Please have your Customs Declaration Number ready when you call.

AidYourPain is committed to the helping of people who suffer from physical injruy and painful chronic conditions.

AidYourPain.com is the online marketing for therapeutic products for physical injuries and related ailments. Our purpose is to direct market only the best therapeutic products available to end users internationally through the internet. We serve as a single point of contact for people who seek addtional information about the products. This ensures proper information is provided regarding your particular medical conditions. We also maintain and develop other sites with information regarding the application of these and other therapeutic products for people who suffer from back pain, ligament injuries, tendonitis and other conditions. AidYourPain.com is owned by IN.GENU design group located at 20 Sandford Fleming Road, Collingwood, Ontario, Canada, L9Y 4V7

The Store at AidYourPain.com will ensure that all transactions are securely handled. We ensure that your order is handled securely, filled properly and delivered promptly.

We believe so strongly in the value of our product that we offer a no hassle 100% money-back guarantee on every purchase. If you are not completely satisfied with your AidYourPain products ship them back to us and we will refund the full purchase price.

All comments and feedback regarding this product are welcome. Please contact us through the appropriate channel listed posted above.